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Elgetec Beauty Electric 3D Shaping Massage Roller

Official notice

13 Jan 2023

Last checked

13 Jan 2023

Critical riskEU Safety Gate

An official EU Safety Gate notice concerns Elgetec Beauty Electric 3D Shaping Massage Roller. The length of the plug pins is too short. The breakdown isolation between the input and output circuits does not meet the insulation requirements. The clearance/creepage distances between the primary and accessible secondary circuits are not sufficient. There is no safety fusible resistor fitted to the mains input circuit. The internal mains wiring is not adequately secured. The user could receive an electric shock. The product does not comply with the requirements of the Low Voltage Directive, nor with the European standards EN 62368-1 and EN 60335-2-23. Published 2023-01-13.

What to do now

The source does not provide specific consumer instructions. Follow the official EU Safety Gate notice for next steps.

Recall number

A12/00051/23

Official notice

2023-01-13

The hazard

The length of the plug pins is too short. The breakdown isolation between the input and output circuits does not meet the insulation requirements. The clearance/creepage distances between the primary and accessible secondary circuits are not sufficient. There is no safety fusible resistor fitted to the mains input circuit. The internal mains wiring is not adequately secured. The user could receive an electric shock. The product does not comply with the requirements of the Low Voltage Directive, nor with the European standards EN 62368-1 and EN 60335-2-23.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Models

ELGETEC

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Affected products

Product 1

Electric 3D shaping massage roller

Product 2

Elgetec Beauty Electric 3D Shaping Massage Roller

Risk / hazard

The length of the plug pins is too short. The breakdown isolation between the input and output circuits does not meet the insulation requirements. The clearance/creepage distances between the primary and accessible secondary circuits are not sufficient. There is no safety fusible resistor fitted to the mains input circuit. The internal mains wiring is not adequately secured. The user could receive an electric shock. The product does not comply with the requirements of the Low Voltage Directive, nor with the European standards EN 62368-1 and EN 60335-2-23.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

DE · Germany

Location 2

FR · France

Affected area 1

DE · Germany

Affected area 2

FR · France

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: LG, Elgetec.

Source & status

Tier

beta

Category

ELECTRONICS

Classification

Serious risk — Electric shock

App estimate

critical

Recall details

Recall number

A12/00051/23

Classification

Serious risk — Electric shock

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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