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Citroën - Citröen C5 aircross DS7 Crossback
Official notice
17 Jun 2022
Last checked
17 Jun 2022
An official EU Safety Gate notice concerns Citroën - Citröen C5 aircross DS7 Crossback. The electrical supply to the water heater unit can shut off too soon when the vehicle is stopped. Fuel can therefore remain in the heater, producing smoke and fuel leakage. Moreover, the information about atmospheric pressure sent by the BSI to the water heating unit is incorrect, so the unit is unable to operate. The unburnt fuel may remain inside the unit may produce smoke when next activated and fuel may potentially leak, increasing the risk of fire. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles. Published 2022-06-17.
What to do now
The source does not provide specific consumer instructions. Follow the official EU Safety Gate notice for next steps.
Recall number
A12/00876/22
Official notice
2022-06-17
The hazard
The hazard
The electrical supply to the water heater unit can shut off too soon when the vehicle is stopped. Fuel can therefore remain in the heater, producing smoke and fuel leakage. Moreover, the information about atmospheric pressure sent by the BSI to the water heating unit is incorrect, so the unit is unable to operate. The unburnt fuel may remain inside the unit may produce smoke when next activated and fuel may potentially leak, increasing the risk of fire. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
Models
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Turn on automatic VIN checksAffected products
Affected products
Product 1
Product 2
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Location 2
Affected area 1
Affected area 2
Company & contacts
Company & contacts
Brand: Citroën.
Source & status
Source & status
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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