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Smart Balance Wheel (on the packaging); Hardbower (on the label)
Official notice
11 Jun 2021
Last checked
11 Jun 2021
An official EU Safety Gate notice concerns Smart Balance Wheel (on the packaging); Hardbower (on the label). The battery does not have a device that monitors the cells temperature, hence it may overheat during charging, and the hoverboard cover may ignite. The product may cause a fire and the user may suffer burns.Furthermore, the dimensions of the socket outlet and the flat plug and the insulation between the primary and secondary sides of battery charger are not suitable. The user could touch the accessible live parts and receive an electric shock.In addition, the power cords, which are exposed to movement between the two motors, are routed through a steel pipe with burr edges at both ends. During the life of the product, the insulation of the power cords can be damaged by the sharp edges, the battery may short-circuit and explode during use. As a result, the user might lose control and fall off the scooter and suffer injuries. The product does not comply with the requirements of the Low Voltage Directive and of the relevant European standards EN 60335-1, EN 60335-2 and EN 62133-2. Published 2021-06-11.
What to do now
The source does not provide specific consumer instructions. Follow the official EU Safety Gate notice for next steps.
Recall number
A12/00840/21
Official notice
2021-06-11
The hazard
The hazard
The battery does not have a device that monitors the cells temperature, hence it may overheat during charging, and the hoverboard cover may ignite. The product may cause a fire and the user may suffer burns.Furthermore, the dimensions of the socket outlet and the flat plug and the insulation between the primary and secondary sides of battery charger are not suitable. The user could touch the accessible live parts and receive an electric shock.In addition, the power cords, which are exposed to movement between the two motors, are routed through a steel pipe with burr edges at both ends. During the life of the product, the insulation of the power cords can be damaged by the sharp edges, the battery may short-circuit and explode during use. As a result, the user might lose control and fall off the scooter and suffer injuries. The product does not comply with the requirements of the Low Voltage Directive and of the relevant European standards EN 60335-1, EN 60335-2 and EN 62133-2.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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