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Mercedes-Benz - Various models
Official notice
18 Jun 2021
Last checked
18 Jun 2021
An official EU Safety Gate notice concerns Mercedes-Benz - Various models. The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option. Published 2021-06-18.
What to do now
The source does not provide specific consumer instructions. Follow the official EU Safety Gate notice for next steps.
Recall number
INFO/00128/21
Official notice
2021-06-18
The hazard
The hazard
The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.
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Turn on automatic VIN checksAffected products
Affected products
Product 1
Product 2
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Location 2
Affected area 1
Affected area 2
Company & contacts
Company & contacts
Brand: Mercedes-Benz.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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