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Wireless recharger

Official notice

2 Dec 2021

Last checked

2 Dec 2021

Critical riskHealth Canada

An official Health Canada notice concerns Wireless recharger. Medtronic has identified through a complaint assessment, that the Medtronic WR9200 recharger, contained within the recharger kit RS6200, have had occurrences where the WR device becomes unresponsive. This issue may occur when the WR is fully depleted and the WR is placed on the dock and quickly removed within 20 seconds, interrupting the initialization routine. The recharger patient user guide instructs the user to place the WR on the dock and charge to full before first use. When the wireless recharger becomes unresponsive, the wireless recharger will not respond to a button press, cannot pair with the recharger app, and will cause the recharger battery indicator to continuously flash when placed on the battery dock. In the event of an unresponsive wireless recharger, the user will not be able to charge their implanted Neurostimulator, until a replacement WR device is received. The unresponsive state of the wireless recharger may lead to unanticipated implanted Neurostimulator INS battery depletion. For the Activa INS, if this unanticipated INS battery depletion (over-discharge state) occurs three times, the battery cannot be recharged and will require surgical intervention. This issue can be prevented by adhering to the instructions outlined in the recharger patient user guide. Recall start date: 2021-11-10 Published 2021-12-02.

What to do now

Contact the manufacturer if you require additional information.

Recall number

63673

Official notice

2021-12-02

The hazard

Medtronic has identified through a complaint assessment, that the Medtronic WR9200 recharger, contained within the recharger kit RS6200, have had occurrences where the WR device becomes unresponsive. This issue may occur when the WR is fully depleted and the WR is placed on the dock and quickly removed within 20 seconds, interrupting the initialization routine. The recharger patient user guide instructs the user to place the WR on the dock and charge to full before first use. When the wireless recharger becomes unresponsive, the wireless recharger will not respond to a button press, cannot pair with the recharger app, and will cause the recharger battery indicator to continuously flash when placed on the battery dock. In the event of an unresponsive wireless recharger, the user will not be able to charge their implanted Neurostimulator, until a replacement WR device is received. The unresponsive state of the wireless recharger may lead to unanticipated implanted Neurostimulator INS battery depletion. For the Activa INS, if this unanticipated INS battery depletion (over-discharge state) occurs three times, the battery cannot be recharged and will require surgical intervention. This issue can be prevented by adhering to the instructions outlined in the recharger patient user guide. Recall start date: 2021-11-10

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

63673

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Affected products

Product 1

Affected Products - Wireless recharger, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - WR9200

Risk / hazard

Medtronic has identified through a complaint assessment, that the Medtronic WR9200 recharger, contained within the recharger kit RS6200, have had occurrences where the WR device becomes unresponsive. This issue may occur when the WR is fully depleted and the WR is placed on the dock and quickly removed within 20 seconds, interrupting the initialization routine. The recharger patient user guide instructs the user to place the WR on the dock and charge to full before first use. When the wireless recharger becomes unresponsive, the wireless recharger will not respond to a button press, cannot pair with the recharger app, and will cause the recharger battery indicator to continuously flash when placed on the battery dock. In the event of an unresponsive wireless recharger, the user will not be able to charge their implanted Neurostimulator, until a replacement WR device is received. The unresponsive state of the wireless recharger may lead to unanticipated implanted Neurostimulator INS battery depletion. For the Activa INS, if this unanticipated INS battery depletion (over-discharge state) occurs three times, the battery cannot be recharged and will require surgical intervention. This issue can be prevented by adhering to the instructions outlined in the recharger patient user guide. Recall start date: 2021-11-10

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Medtronic, Wireless Recharger.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

critical

Recall details

Recall number

63673

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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