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No image published for this recall

Volkswagen

Official notice

1 Feb 2017

Last checked

1 Feb 2017

Medium riskHealth Canada

An official Health Canada notice concerns Volkswagen. On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring. Published 2017-02-01.

What to do now

Please see corrective actions section below

Recall number

69359

Official notice

2017-02-01

The hazard

On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

69359

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Affected products

Product 1

Year: 2010, Make: VOLKSWAGEN, Model: CC

Product 2

Year: 2010, Make: VOLKSWAGEN, Model: JETTA

Product 3

Year: 2010, Make: VOLKSWAGEN, Model: PASSAT

Product 4

Year: 2010, Make: VOLKSWAGEN, Model: TIGUAN

Product 5

Year: 2011, Make: VOLKSWAGEN, Model: CC

Product 6

Year: 2011, Make: VOLKSWAGEN, Model: EOS

Product 7

Year: 2011, Make: VOLKSWAGEN, Model: GOLF

Product 8

Year: 2011, Make: VOLKSWAGEN, Model: GTI

Product 9

Year: 2011, Make: VOLKSWAGEN, Model: JETTA

Product 10

Year: 2011, Make: VOLKSWAGEN, Model: PASSAT

Product 11

Year: 2011, Make: VOLKSWAGEN, Model: TIGUAN

Product 12

Year: 2012, Make: VOLKSWAGEN, Model: CC

Product 13

Year: 2012, Make: VOLKSWAGEN, Model: EOS

Product 14

Year: 2012, Make: VOLKSWAGEN, Model: GOLF

Product 15

Year: 2012, Make: VOLKSWAGEN, Model: GTI

Product 16

Year: 2012, Make: VOLKSWAGEN, Model: JETTA

Product 17

Year: 2012, Make: VOLKSWAGEN, Model: PASSAT

Product 18

Year: 2012, Make: VOLKSWAGEN, Model: TIGUAN

Product 19

Year: 2013, Make: VOLKSWAGEN, Model: CC

Product 20

Year: 2013, Make: VOLKSWAGEN, Model: EOS

Product 21

Year: 2013, Make: VOLKSWAGEN, Model: GOLF

Product 22

Year: 2013, Make: VOLKSWAGEN, Model: GTI

Product 23

Year: 2013, Make: VOLKSWAGEN, Model: JETTA

Product 24

Year: 2013, Make: VOLKSWAGEN, Model: PASSAT

Product 25

Year: 2013, Make: VOLKSWAGEN, Model: TIGUAN

Product 26

Year: 2014, Make: VOLKSWAGEN, Model: CC

Product 27

Year: 2014, Make: VOLKSWAGEN, Model: GOLF

Product 28

Year: 2014, Make: VOLKSWAGEN, Model: GTI

Product 29

Year: 2014, Make: VOLKSWAGEN, Model: PASSAT

Product 30

Year: 2014, Make: VOLKSWAGEN, Model: TIGUAN

Risk / hazard

On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Volkswagen.

Source & status

Source

Health Canada

Tier

official

Category

VEHICLES

App estimate

medium

Recall details

Recall number

69359

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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