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Tempus pro monitor
Official notice
25 Apr 2025
Last checked
25 Apr 2025
An official Health Canada notice concerns Tempus pro monitor. I. The device may fail to startup normally, freeze, or reboot. Error messages may be displayed, resulting in the device becoming inoperable. These issues could occur during startup or clinical use in the following ways: The Tempus Pro monitor may freeze at the startup screen, display an "mpm application" software error message, or may show an "attention-restart required" message. The Tempus Pro monitor may freeze and automatically reboot either when the user starts the process of recording a 12-lead ECG (by pressing the "start record" button) or after the 12-lead has been recorded when the user presses another button in the 12-lead interface, such as "print" or "view interpretation". The Tempus Pro monitor may automatically reboot during an intermittent connection with the Tempus Pro smart mount. Ii. 12-lead ECG measurements of the Tempus Pro monitor, generated by the standard (louvain) algorithm, could produce inaccurate ECG rhythm and morphology statements. This issue impacts sw versions before vx.36. Recall start date: April 21, 2025 Published 2025-04-25.
What to do now
Contact the manufacturer if you require additional information.
Recall number
77326
Official notice
2025-04-25
The hazard
The hazard
I. The device may fail to startup normally, freeze, or reboot. Error messages may be displayed, resulting in the device becoming inoperable. These issues could occur during startup or clinical use in the following ways: The Tempus Pro monitor may freeze at the startup screen, display an "mpm application" software error message, or may show an "attention-restart required" message. The Tempus Pro monitor may freeze and automatically reboot either when the user starts the process of recording a 12-lead ECG (by pressing the "start record" button) or after the 12-lead has been recorded when the user presses another button in the 12-lead interface, such as "print" or "view interpretation". The Tempus Pro monitor may automatically reboot during an intermittent connection with the Tempus Pro smart mount. Ii. 12-lead ECG measurements of the Tempus Pro monitor, generated by the standard (louvain) algorithm, could produce inaccurate ECG rhythm and morphology statements. This issue impacts sw versions before vx.36. Recall start date: April 21, 2025
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Remote Diagnostic, Tempus Pro Monitor.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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