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Pushtracker e2 & e3 utilized with smartdrive mx2+ power assist device
Official notice
19 May 2023
Last checked
19 May 2023
An official Health Canada notice concerns Pushtracker e2 & e3 utilized with smartdrive mx2+ power assist device. Through design and development work, Max Mobility has identified a software issue with the application. When multiple processes are running on the watch's central processing unit, the application may crash unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures. Recall start date: May 2, 2023 Published 2023-05-19.
What to do now
Contact the manufacturer if you require additional information.
Recall number
73692
Official notice
2023-05-19
The hazard
The hazard
Through design and development work, Max Mobility has identified a software issue with the application. When multiple processes are running on the watch's central processing unit, the application may crash unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures. Recall start date: May 2, 2023
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Manufacturer
Phone
Brand: Max Mobility, Pushtracker E2 E3 Utilized With Smartdrive Mx2+ Power Assist Device.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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