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Proterra - Phoenix motor inc.

Official notice

13 Sept 2024

Last checked

13 Sept 2024

High riskHealth Canada

An official Health Canada notice concerns Proterra - Phoenix motor inc.. Issue: Under certain conditions, the connectors and wiring for the radiator fan could overheat and melt. Note: This problem could cause warnings to display on the instrument cluster. Safety Risk: Wiring that overheats and melts can create the risk of a fire. Corrective Actions: Phoenix Motor Inc. Will notify owners by email and provide you with instructions for how to update the vehicle controller software. Published 2024-09-13.

What to do now

Please see corrective actions section below

Recall number

76163

Official notice

2024-09-13

The hazard

Issue: Under certain conditions, the connectors and wiring for the radiator fan could overheat and melt. Note: This problem could cause warnings to display on the instrument cluster. Safety Risk: Wiring that overheats and melts can create the risk of a fire. Corrective Actions: Phoenix Motor Inc. Will notify owners by email and provide you with instructions for how to update the vehicle controller software.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

76163

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Affected products

Product 1

Year: 2019, Make: PROTERRA, Model: CATALYST

Product 2

Year: 2019, Make: PROTERRA, Model: ZX5

Product 3

Year: 2020, Make: PROTERRA, Model: CATALYST

Product 4

Year: 2020, Make: PROTERRA, Model: ZX5

Product 5

Year: 2021, Make: PROTERRA, Model: CATALYST

Product 6

Year: 2021, Make: PROTERRA, Model: ZX5

Product 7

Year: 2022, Make: PROTERRA, Model: ZX5

Product 8

Year: 2022, Make: PROTERRA, Model: CATALYST

Risk / hazard

Issue: Under certain conditions, the connectors and wiring for the radiator fan could overheat and melt. Note: This problem could cause warnings to display on the instrument cluster. Safety Risk: Wiring that overheats and melts can create the risk of a fire. Corrective Actions: Phoenix Motor Inc. Will notify owners by email and provide you with instructions for how to update the vehicle controller software.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Proterra, Phoenix.

Source & status

Source

Health Canada

Tier

official

Category

VEHICLES

App estimate

high

Recall details

Recall number

76163

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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