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Philips patient information center
Official notice
26 May 2023
Last checked
26 May 2023
An official Health Canada notice concerns Philips patient information center. During extended operation of the MX40 with the PIC iX, the DHCP (dynamic host configuration protocol) lease can expire on the MX40. If the DHCP lease expires while the device is offline, upon reconnecting with the pic ix, a new IP address will be assigned to the MX40. The PIC iX will not recognize the new IP address after reconnecting and therefore the expecting settings sync fails. Recall start date: May 12, 2023 Published 2023-05-26.
What to do now
Contact the manufacturer if you require additional information.
Recall number
73709
Official notice
2023-05-26
The hazard
The hazard
During extended operation of the MX40 with the PIC iX, the DHCP (dynamic host configuration protocol) lease can expire on the MX40. If the DHCP lease expires while the device is offline, upon reconnecting with the pic ix, a new IP address will be assigned to the MX40. The PIC iX will not recognize the new IP address after reconnecting and therefore the expecting settings sync fails. Recall start date: May 12, 2023
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Affected area 1
Company & contacts
Company & contacts
Brand: Philips.
Source & status
Source & status
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Category
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Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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