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Philips allura xper, allura centron and azurion systems
Official notice
19 Jan 2024
Last checked
19 Jan 2024
An official Health Canada notice concerns Philips allura xper, allura centron and azurion systems. Philips has become aware of issues with three (3) components in certain PCs used with the Philips Allura XPER, Allura Centron and/or Azurion systems that may result in a loss of system functionality. Three (3) components of the PCs may not perform as intended due to manufacturing issues. The PCs within your system may have one (or more) of the impacted components. 1. Dimms (dual in-line memory modules): system may stop functioning and imaging may not be possible. 2. Disk bay: System may stop functioning and imaging may not be possible (eg. Unresponsive, frozen images). 3. Framegrabber card: Flexvision monitor may show no viewports, or one or more viewports may show no image, a distorted image, or a frozen image. Also, switching between viewports on the flexvision monitor may be possible. Recall start date: January 5, 2024 Published 2024-01-19.
What to do now
Contact the manufacturer if you require additional information.
Recall number
74931
Official notice
2024-01-19
The hazard
The hazard
Philips has become aware of issues with three (3) components in certain PCs used with the Philips Allura XPER, Allura Centron and/or Azurion systems that may result in a loss of system functionality. Three (3) components of the PCs may not perform as intended due to manufacturing issues. The PCs within your system may have one (or more) of the impacted components. 1. Dimms (dual in-line memory modules): system may stop functioning and imaging may not be possible. 2. Disk bay: System may stop functioning and imaging may not be possible (eg. Unresponsive, frozen images). 3. Framegrabber card: Flexvision monitor may show no viewports, or one or more viewports may show no image, a distorted image, or a frozen image. Also, switching between viewports on the flexvision monitor may be possible. Recall start date: January 5, 2024
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Company & contacts
Company & contacts
Brand: Philips.
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Source & status
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Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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