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Ninebot (changzhou) tech co., ltd
Official notice
5 May 2025
Last checked
5 May 2025
An official Health Canada notice concerns Ninebot (changzhou) tech co., ltd. Issue: Under certain conditions, the scooter could fold while in use. If this happens, there could be a loss of control and/or you could fall from the scooter. Note: As these scooters aren't included in a prescribed class of vehicle, this action is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: A loss of control could create the risk of a fall and/or injury. Corrective Actions: Segway advises that you should inspect and, as necessary, tighten the folding mechanism before riding your scooter. To request a free self-maintenance kit and instructions for how to inspect and tighten the folding mechanism, or if you have questions, you can contact Segway by calling 1-800-914-6110, visiting https://service.segway.com/us-en/recall, or emailing recall@segway.com. The instructions for the maintenance kit can also be found online at the following link: https://z.ninebot.com/url/773. A video tutorial for the maintenance kit can also be found online at the following link: https://z.ninebot.com/url/743. Published 2025-05-05.
What to do now
Please see corrective actions section below
Recall number
77399
Official notice
2025-05-05
The hazard
The hazard
Issue: Under certain conditions, the scooter could fold while in use. If this happens, there could be a loss of control and/or you could fall from the scooter. Note: As these scooters aren't included in a prescribed class of vehicle, this action is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: A loss of control could create the risk of a fall and/or injury. Corrective Actions: Segway advises that you should inspect and, as necessary, tighten the folding mechanism before riding your scooter. To request a free self-maintenance kit and instructions for how to inspect and tighten the folding mechanism, or if you have questions, you can contact Segway by calling 1-800-914-6110, visiting https://service.segway.com/us-en/recall, or emailing recall@segway.com. The instructions for the maintenance kit can also be found online at the following link: https://z.ninebot.com/url/773. A video tutorial for the maintenance kit can also be found online at the following link: https://z.ninebot.com/url/743.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Company & contacts
Company & contacts
Brand: Segway, Ninebot Tech.
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Source & status
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Recall details
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Documents, notices & source
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