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Mobilediagnost wdr
Official notice
2 Jun 2023
Last checked
2 Jun 2023
An official Health Canada notice concerns Mobilediagnost wdr. Philips has become aware of a software login issue associated with specific models of Mobilediagnost wDR systems running on Windows 10 operating system preventing use of the system. This issue occurred because the software certificate protecting the Eleva user login expired on May 15, 2023. Therefore, if the customer logs out or reboots the system, they will be prevented from logging in. The issue is in regard to expiry of 6 certificates of Eleva software by 14th May 2023. Eleva systems is unable to function after these dates. Due to the Eleva certificate expiry, the system will not be able to log in and therefore rendering the system non-usable. Recall start date: May 31, 2023 Published 2023-06-02.
What to do now
Contact the manufacturer if you require additional information.
Recall number
73751
Official notice
2023-06-02
The hazard
The hazard
Philips has become aware of a software login issue associated with specific models of Mobilediagnost wDR systems running on Windows 10 operating system preventing use of the system. This issue occurred because the software certificate protecting the Eleva user login expired on May 15, 2023. Therefore, if the customer logs out or reboots the system, they will be prevented from logging in. The issue is in regard to expiry of 6 certificates of Eleva software by 14th May 2023. Eleva systems is unable to function after these dates. Due to the Eleva certificate expiry, the system will not be able to log in and therefore rendering the system non-usable. Recall start date: May 31, 2023
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Philips, Mobilediagnost Wdr.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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