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Mercedes-benz

Official notice

26 Feb 2024

Last checked

26 Feb 2024

Risk not stated by sourceHealth Canada

An official Health Canada notice concerns Mercedes-benz. Issue: Under certain conditions, a software problem could cause the engine to stall during a downshift. As a result, there could be a sudden loss of power to the wheels. Note: This recall only affects vehicles equipped with a V6 engine and a 9-speed automatic transmission. Safety Risk: A sudden loss of power to the wheels could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the transmission control unit software. Published 2024-02-26.

What to do now

Please see corrective actions section below

Recall number

75143

Official notice

2024-02-26

The hazard

Issue: Under certain conditions, a software problem could cause the engine to stall during a downshift. As a result, there could be a sudden loss of power to the wheels. Note: This recall only affects vehicles equipped with a V6 engine and a 9-speed automatic transmission. Safety Risk: A sudden loss of power to the wheels could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the transmission control unit software.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

75143

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Affected products

Product 1

Year: 2020, Make: MERCEDES-BENZ, Model: GLS CLASS

Product 2

Year: 2020, Make: MERCEDES-BENZ, Model: GLE CLASS

Product 3

Year: 2021, Make: MERCEDES-BENZ, Model: GLE CLASS

Product 4

Year: 2021, Make: MERCEDES-BENZ, Model: GLS CLASS

Product 5

Year: 2022, Make: MERCEDES-BENZ, Model: GLS CLASS

Product 6

Year: 2022, Make: MERCEDES-BENZ, Model: GLE CLASS

Product 7

Year: 2023, Make: MERCEDES-BENZ, Model: GLS CLASS

Product 8

Year: 2023, Make: MERCEDES-BENZ, Model: GLE CLASS

Risk / hazard

Issue: Under certain conditions, a software problem could cause the engine to stall during a downshift. As a result, there could be a sudden loss of power to the wheels. Note: This recall only affects vehicles equipped with a V6 engine and a 9-speed automatic transmission. Safety Risk: A sudden loss of power to the wheels could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the transmission control unit software.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Mercedes-Benz.

Source & status

Source

Health Canada

Tier

official

Category

VEHICLES

App estimate

unspecified

Recall details

Recall number

75143

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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