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Matrix T1xe (TM522), Matrix T3x (TM509), and T3x (TM523) Treadmills
Official notice
28 Jan 2022
Last checked
28 Jan 2022
An official Health Canada notice concerns Matrix T1xe (TM522), Matrix T3x (TM509), and T3x (TM523) Treadmills. Matrix T1 and T3 Treadmills recalled due to fire hazard Published 2022-01-28.
What to do now
Consumers should stop using and unplug the units and contact Johnson Health Tech North America to schedule a service technician to visit the consumer’s home to install a power cord keeper on the treadmill. Consumers can contact the company by telephone at 1-866-218-3674 from 8 a. M. To 5 p. M. CT Monday through Friday. This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Johnson Health Tech North America. Consumers may view the release by the US CPSC on the Commission’s website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form. This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Recall number
63800
Official notice
2022-01-28
The hazard
The hazard
Matrix T1 and T3 Treadmills recalled due to fire hazard
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Matrix T1xe Matrix T3x And T3x Treadmills.
Source & status
Source & status
Source
Tier
Category
App estimate
Recall details
Recall details
Recall number
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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