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Dexcom g7 cgm app

Official notice

24 Jul 2025

Last checked

24 Jul 2025

Medium riskHealth Canada

An official Health Canada notice concerns Dexcom g7 cgm app. When the transmitter of a G7 wearable experiences a transmitter hardware or firmware failure, the expected "sensor failed" alert is not provided by the app. Recall start date: July 23, 2025 Published 2025-07-24.

What to do now

Contact the manufacturer if you require additional information.

Recall number

77763

Official notice

2025-07-24

The hazard

When the transmitter of a G7 wearable experiences a transmitter hardware or firmware failure, the expected "sensor failed" alert is not provided by the app. Recall start date: July 23, 2025

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

77763

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Affected products

Product 1

Affected products - Dexcom G7 Android CGM App, Lot or serial number - V. 1.4.0 through 2.8.0, Model or catalogue number - SW12299

Product 2

Affected products - Dexcom G7 iOS CGM App, Lot or serial number - V. 2.3.1 through 2.8.0, Model or catalogue number - SW12300

Risk / hazard

When the transmitter of a G7 wearable experiences a transmitter hardware or firmware failure, the expected "sensor failed" alert is not provided by the app. Recall start date: July 23, 2025

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Dexcom, Dexcom G7 Cgm App.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

77763

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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