Cx series combi boilers recalled
Official notice
21 Aug 2025
Last checked
21 Aug 2025
An official Health Canada notice concerns Cx series combi boilers recalled. During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard. As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States. Published 2025-08-21.
What to do now
Consumers should immediately stop using the recalled boilers for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed. For more information, consumers can contact IBC Technologies Inc., by telephone at 1-844-432-8422, from 8 a.m. To 4:30 p.m. PST, Monday through Friday, by email or visit the company website. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and IBC Technologies Inc. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form. This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Recall number
77940
Official notice
2025-08-21
The hazard
The hazard
During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard. As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Cx Series Combi, Cx Series Combi Boilers.
Source & status
Source & status
Source
Tier
Category
App estimate
Recall details
Recall details
Recall number
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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