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Bmw

Official notice

1 Aug 2025

Risk not stated by sourceHealth Canada

An official Health Canada notice concerns Bmw. Issue: On a small number of motorcycles, a software problem could cause the emergency calling (eCall) system not to work. Safety Risk: If the eCall system doesn't work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: BMW Motorrad will notify owners by mail and send a wireless over-the-air software update for the electronic control unit software. Alternatively, you may schedule an appointment to have the update performed at a BMW Motorrad dealership. Published 2025-08-01.

What to do now

Please see corrective actions section below

Recall number

77867

Official notice

2025-08-01

The hazard

Issue: On a small number of motorcycles, a software problem could cause the emergency calling (eCall) system not to work. Safety Risk: If the eCall system doesn't work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: BMW Motorrad will notify owners by mail and send a wireless over-the-air software update for the electronic control unit software. Alternatively, you may schedule an appointment to have the update performed at a BMW Motorrad dealership.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

77867

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Affected products

Product 1

Year: 2026, Make: BMW, Model: R 12 GS

Risk / hazard

Issue: On a small number of motorcycles, a software problem could cause the emergency calling (eCall) system not to work. Safety Risk: If the eCall system doesn't work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: BMW Motorrad will notify owners by mail and send a wireless over-the-air software update for the electronic control unit software. Alternatively, you may schedule an appointment to have the update performed at a BMW Motorrad dealership.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Brand

Manufacturer

Not provided

Phone

Not provided

Brand: BMW.

Source & status

Source

Health Canada

Tier

official

Category

VEHICLES

App estimate

unspecified

Recall details

Recall number

77867

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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