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Azurion and allura systems
Official notice
30 Dec 2024
Last checked
30 Dec 2024
An official Health Canada notice concerns Azurion and allura systems. Philips has identified that due to the forces applied during the movement of the c-arc of the Azurion and Allura systems, the bolts supporting the FlexMove carriage may become loose and/or break, and cracks may appear in the FlexMove carriage. If FlexMove rail fixation bolts become loose or broken, or cracks appear in the carriage, the following issues may occur: • transversal movements of the c-arc stop due to false collision detections because of additional friction. • manual movement of the FlexMove carriage not possible due to added friction. • abnormal noise during transversal movement of the c-arc. • unstable c-arc suspension. • fall of the c-arc assembly (1,500 kg), if all bolts in the x-axis would break/get loose. • drop of the c-arc assembly (up to 10cm if c- arc is at one side of the rail, up to 5 cm if c-arc is in the center of the rails, and 1.5 cm if the c-arc is in the anterior/posterior position), if all bolts in the y-axis would break/get loose. Recall start date: December 12, 2024 Published 2024-12-30.
What to do now
Contact the manufacturer if you require additional information.
Recall number
76771
Official notice
2024-12-30
The hazard
The hazard
Philips has identified that due to the forces applied during the movement of the c-arc of the Azurion and Allura systems, the bolts supporting the FlexMove carriage may become loose and/or break, and cracks may appear in the FlexMove carriage. If FlexMove rail fixation bolts become loose or broken, or cracks appear in the carriage, the following issues may occur: • transversal movements of the c-arc stop due to false collision detections because of additional friction. • manual movement of the FlexMove carriage not possible due to added friction. • abnormal noise during transversal movement of the c-arc. • unstable c-arc suspension. • fall of the c-arc assembly (1,500 kg), if all bolts in the x-axis would break/get loose. • drop of the c-arc assembly (up to 10cm if c- arc is at one side of the rail, up to 5 cm if c-arc is in the center of the rails, and 1.5 cm if the c-arc is in the anterior/posterior position), if all bolts in the y-axis would break/get loose. Recall start date: December 12, 2024
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
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Company & contacts
Company & contacts
Brand: Philips, Azurion And Allura.
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Source & status
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Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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