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Azurion 3 and 7
Official notice
14 Aug 2024
Last checked
14 Aug 2024
An official Health Canada notice concerns Azurion 3 and 7. Philips has identified two issues in software version R1.X of the Philips Azurion system that may affect: a) Management of the system log trace files: The mechanism that is present in the system to manage the number and size of the system log trace files does not function properly, as a result of which the log trace files related to remote connection logging may occupy the full hard disk capacity of the Philips Azurion R1.X system. When the full disk capacity is reached, imaging (X-ray) functionality will cease to be available without an advance warning to the user. A restart of the system will not resolve the issue. Note: This issue only impacts the Philips Azurion R1.X systems that are currently connected to Philips remote service or that were connected in the past. B) Time to perform a cold restart: A cold restart of the Philips Azurion R1.X system may take up to 6 minutes as stated in the instructions for use of the system (section 4.2). This time includes the time required for the system to shut down and the system to start up. However, there are instances where the shutdown of the system may be prolonged (with up to 4 minutes) resulting in the cold restart taking longer (up to 10 minutes in total). Recall Start Date: July 17, 2024 Published 2024-08-14.
What to do now
Contact the manufacturer if you require additional information.
Recall number
75918
Official notice
2024-08-14
The hazard
The hazard
Philips has identified two issues in software version R1.X of the Philips Azurion system that may affect: a) Management of the system log trace files: The mechanism that is present in the system to manage the number and size of the system log trace files does not function properly, as a result of which the log trace files related to remote connection logging may occupy the full hard disk capacity of the Philips Azurion R1.X system. When the full disk capacity is reached, imaging (X-ray) functionality will cease to be available without an advance warning to the user. A restart of the system will not resolve the issue. Note: This issue only impacts the Philips Azurion R1.X systems that are currently connected to Philips remote service or that were connected in the past. B) Time to perform a cold restart: A cold restart of the Philips Azurion R1.X system may take up to 6 minutes as stated in the instructions for use of the system (section 4.2). This time includes the time required for the system to shut down and the system to start up. However, there are instances where the shutdown of the system may be prolonged (with up to 4 minutes) resulting in the cold restart taking longer (up to 10 minutes in total). Recall Start Date: July 17, 2024
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Philips, Azurion 3 And 7.
Source & status
Source & status
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Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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