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An official Health Canada notice concerns Artis system. If the coolant level in the cooling circuit drops below a certain level, this may result in a situation in which the x-ray tube is no longer sufficiently cooled and the system will display the message "tube hot, have a break". Several minutes later the system will block x-ray to prevent further damages and displays the message "no xray: tube too hot". Recall start date: Feb 25, 2022 Published 2022-03-14.
What to do now
Contact the manufacturer if you require additional information.
Recall number
63988
Official notice
2022-03-14
The hazard
The hazard
If the coolant level in the cooling circuit drops below a certain level, this may result in a situation in which the x-ray tube is no longer sufficiently cooled and the system will display the message "tube hot, have a break". Several minutes later the system will block x-ray to prevent further damages and displays the message "no xray: tube too hot". Recall start date: Feb 25, 2022
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Affected products
Product 1
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Product 6
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Product 8
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Siemens, Artis System.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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