An official ACCC notice concerns Zodiac Z400 Heat Pumps (updated). There is a risk of serious injury, burns or death if the heat pump’s capacitor catches fire. There is also a risk of serious property damage. Incidents have occurred resulting in property damage. Published 2024-07-08.
What to do now
Consumers should stop using the heat pump immediately. Press and hold the ON/OFF button for 2 seconds to switch off, then disconnect the plug. If it is hardwired, turn off the isolator switch. Consumers should contact Fluidra to arrange for a technician to repair the heat pump at no cost. Consumers can contact Fluidra by phone on 1300 859 605 (Operating hours - 8:30am - 5:00pm AEST Mon - Fri), email at au.recall@fluidra.com or visiting the website: www.zodiac.com.au/ProductRecall
Recall number
0468b0ad-bdeb-468f-8cc8-4c1b1851de74
Official notice
2024-07-08
The hazard
The hazard
There is a risk of serious injury, burns or death if the heat pump’s capacitor catches fire. There is also a risk of serious property damage. Incidents have occurred resulting in property damage.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Source & status
Source & status
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Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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