Tandem t:slim X2 Insulin Pump and t:slim X2 Insulin Pump with Basal-IQ Technology
Official notice
23 Sept 2020
Last checked
23 Sept 2020
An official ACCC notice concerns Tandem t:slim X2 Insulin Pump and t:slim X2 Insulin Pump with Basal-IQ Technology. If users are unable to predict the end of the battery life for the pumps, or to determine the appropriate time to charge their pump and they ignore the low battery alerts and alarms, the battery level may fall below 1% and then the pump will stop all insulin deliveries. This could result in the user developing dangerously high blood glucose levels (hyperglycaemia), which can lead to serious health complications. Published 2020-09-23.
What to do now
The issue will be rectified via a software update (Version 6.4.1) by the end of 2020 that resolves the potential fluctuating battery life display. AMSL Diabetes Customer Care will contact consumers to complete the free remote update of their insulin pump when the software update becomes available. Consumers are requested to adhere to the following precautions, until this software update is available, to ensure that their pump is properly charged, and the pump’s battery life does not fall below 25% remaining power: 1. Periodically check the battery level indicator of your pump; 2. Charge the pump for a short period of time every day (10 to 15 minutes); 3. Avoid full battery discharges. The fluctuating battery life display will generally resolve itself on its own after 30 minutes. Charging the pump battery for 30 minutes will also help to resolve the issue. For further information, contact AMSL Diabetes Customer Care on 1300 851 056.
Recall number
41d45959-0279-4946-b680-704a6f032730
Official notice
2020-09-23
The hazard
The hazard
If users are unable to predict the end of the battery life for the pumps, or to determine the appropriate time to charge their pump and they ignore the low battery alerts and alarms, the battery level may fall below 1% and then the pump will stop all insulin deliveries. This could result in the user developing dangerously high blood glucose levels (hyperglycaemia), which can lead to serious health complications.
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How to check if you're affected
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