An official ACCC notice concerns Tandem t:slim X2 Insulin Pump. Depletion of the pump battery may lead to interruption of insulin delivery, this could result in the user developing dangerously high blood glucose levels (hyperglycaemia), which can lead to serious health complications. Published 2020-05-27.
What to do now
This issue will be rectified via a software update, scheduled for release in August 2020. AMSL Diabetes Customer Care will be individually contacting patients to arrange to complete the update of each insulin pump. Consumers are requested to adhere to the following precautions until this software update is made available: 1. Please take precautions when entering the Transmitter ID into the t slim X2 insulin pump to ensure that the Transmitter ID is correct before starting a Sensor Session. 2. Periodically check the battery level indicator of the pump; 3. Charge the pump for a short period of time every day (10 to 15 minutes); 4. Avoid frequent full battery discharges; and 5. Ensure that the “Bluetooth Settings” in the “Pump Settings” menu is turned off. For further information, contact AMSL Diabetes Customer Care on 1300 851 056.
Recall number
179266af-5942-4517-bf9b-e0a5b24a1b9c
Official notice
2020-05-27
The hazard
The hazard
Depletion of the pump battery may lead to interruption of insulin delivery, this could result in the user developing dangerously high blood glucose levels (hyperglycaemia), which can lead to serious health complications.
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How to check if you're affected
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