Removable Foam Facial Interface for Oculus Quest 2 Virtual Reality Headsets

Official notice

6 Jun 2021

Last checked

6 Jun 2021

Low riskACCC

An official ACCC notice concerns Removable Foam Facial Interface for Oculus Quest 2 Virtual Reality Headsets. Some users may experience non-allergic skin irritation (redness, bumps or swelling) where the Quest 2 foam interface rests on the face. This irritation is different from the normal pressure marks people sometimes experience after a VR session. Published 2021-06-06.

What to do now

Oculus is offering a free silicon cover to owners of Quest 2 headsets and Quest 2 Fit Packs purchased before 24 August 2021. Consumers should contact Oculus Support via https://support.oculus.com/1504463656600795 for assistance

Recall number

110b1579-da0b-402d-a427-1db303979e20

Official notice

2021-06-06

The hazard

Some users may experience non-allergic skin irritation (redness, bumps or swelling) where the Quest 2 foam interface rests on the face. This irritation is different from the normal pressure marks people sometimes experience after a VR session.

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Affected products

Product 1

Removable foam facial interface for Oculus Quest 2 virtual reality headsets Included with each Quest 2 headset and available separately as a replacement and in the Quest 2 Fit Pack. Purchased before 24 August 2021. ***This is an update to the notice dated 6 June 2021***

Risk / hazard

Some users may experience non-allergic skin irritation (redness, bumps or swelling) where the Quest 2 foam interface rests on the face. This irritation is different from the normal pressure marks people sometimes experience after a VR session.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

AU · Australia

Affected area 1

AU · Australia

Source & status

Source

Tier

beta

Category

ELECTRONICS

Classification

Computers, laptops and accessories

App estimate

low

Recall details

Recall number

110b1579-da0b-402d-a427-1db303979e20

Classification

Computers, laptops and accessories

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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