An official ACCC notice concerns Powerwall 2. Most affected units have already been remotely discharged by Tesla. While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property. A few incidents have occurred and caused damage to property. No injuries have been reported. Published 2025-09-16.
What to do now
Consumers should check to confirm that their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is affected. Affected consumers may already notice that their Powerwall 2 system has been remotely discharged. For those affected units not already discharged, Tesla will remotely discharge affected Powerwall 2 systems that are online to mitigate any risk of overheating until the replacement can be carried out. Affected units will be replaced at no cost. Tesla will consider compensation for lost energy savings from discharged Powerwall 2 systems on a case by case basis. Tesla or a third-party service provider will contact consumers who have an affected Powerwall 2 unit to schedule replacements. For more information, please refer to the Tesla App or contact Tesla at the contact details below. Call toll free 1800 958 369 between 8:00 am and 6:00 pm AEST. Email: PWNoticeANZ@tesla.com Visit: https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-2-replacement
Recall number
97cfae67-51e7-4eb5-b29b-209b23f447bc
Official notice
2025-09-16
The hazard
The hazard
Most affected units have already been remotely discharged by Tesla. While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property. A few incidents have occurred and caused damage to property. No injuries have been reported.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Affected area 1
Source & status
Source & status
Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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