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PEARL pendant used with VitalCall ERICA unit
Official notice
13 Jun 2013
Last checked
13 Jun 2013
An official ACCC notice concerns PEARL pendant used with VitalCall ERICA unit. If the pendant develops cracks, it may compromise its waterproofing and cause it to fail to function in an emergency. Published 2013-06-13.
What to do now
(1) Check the pendant for cracks. If cracks are visible, contact VitalCall immediately using one of the following methods: (a) Call 1300 880 396 (9:00am to 5:00pm, 7 days a week) (b) Press the VitalCall pendant (24 hours a day, 7 days a week) (c) Access the website (www.vitalcall.com.au) or email us at customer.service@vitalcall.com.au (2) If there are cracks, consumers should not use the pendant in the shower or allow it to get wet. (3) Consumers should test the pendant every day (if there are cracks) or every week (if there are no cracks) by pressing it and letting the response operator know that they are only testing. (4) Consumers should not let the pearl pendant come in contact with any chemicals, particularly perfumes, fatty acids, mosquito repellent (Deet), hair conditioners, Spray N Wipe (ammonia), or tea tree oil. (5) Even if the consumer's pearl pendant is not cracked, VitalCall will send a replacement pendant and easy-to-follow instructions on how to set up the new pendant and return the old one. If consumers have not received the new pendant within 6 weeks of being contacted by VitalCall, they should press the pendant and advise the response operator.
Recall number
6239cc1e-5e9a-4a64-b823-50030dea8506
Official notice
2013-06-13
The hazard
The hazard
If the pendant develops cracks, it may compromise its waterproofing and cause it to fail to function in an emergency.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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