An official ACCC notice concerns Panasonic Toughbook Laptop. If the battery pack overheats it may smoke, potentially leading to a fire hazard. Published 2018-05-30.
What to do now
Consumers should take the following steps: Check the laptop battery pack to determine if there is any excessive heat. Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series to receive more information. Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series for more information. For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at toughbook-recall@au.panasonic.com or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series
Recall number
8a938b67-37f2-458c-baeb-4d67b6c34392
Official notice
2018-05-30
The hazard
The hazard
If the battery pack overheats it may smoke, potentially leading to a fire hazard.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Models
Checked manually this time?
The app alerts you when a new official recall is published — no searching, no checking back.
Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
View full official noticeWeekly recall digest
Get next week's recalls before you need them.
One email every Monday — official-source recalls for your country, and nothing else. Unsubscribe from any email.
The digest is the slow lane — one email a week. For instant, severity-gated alerts the moment a notice is published, get the app.
This recall was published 30 May 2018. The next one won't wait for you to search.
RecallScope watches official sources for the brands and VINs you follow, and alerts you the moment a new notice is published.
