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MySugr Bolus Calculator App (on Android)
Official notice
24 Nov 2021
Last checked
24 Nov 2021
An official ACCC notice concerns MySugr Bolus Calculator App (on Android). The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia). Published 2021-11-24.
What to do now
MySugr have contacted consumers in writing and have released a software fix to correct the software bug impacting the product. If mySugr app is not updated to the latest version 3.92.18, consumers can update the app via the Google Play Store. For further information, contact Roche Diabetes Care Customer Service on 1800 251 816 (Accu-Check Enquiry Line).
Recall number
c809b3e2-66e7-4bd9-93eb-fa58ba833fd3
Official notice
2021-11-24
The hazard
The hazard
The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia).
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Artg Numbers
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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