MovitracB Frequency Inverter with Firmware 17 Installed in Devices such as In-Home Passenger Lifts

Official notice

13 Aug 2019

Last checked

13 Aug 2019

High riskACCC

An official ACCC notice concerns MovitracB Frequency Inverter with Firmware 17 Installed in Devices such as In-Home Passenger Lifts. The equipment fitted with the affected inverter can become jerky, sag or fall uncontrollably when in use, which may result in serious injury. Published 2019-08-13.

What to do now

Stop using the affected equipment immediately and contact SEW Eurodrive on 1300 739 827 and ask for MOVITRAC® B product recall, or email MovitracBrecall@sew-eurodrive.com.au A technician or representative will visit your home to replace or reload the inverter with Firmware version 16.

Recall number

31149808-017d-4d5d-9377-fbcac24db5a8

Official notice

2019-08-13

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The hazard

The equipment fitted with the affected inverter can become jerky, sag or fall uncontrollably when in use, which may result in serious injury.

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Affected products

Product 1

Frequency inverters are electronic devices that are installed into products operated by an electric motor, such as an in-home passenger lift. The inverter allows a user to control the speed and direction of an electric motor. Affected inverters may be used in particular lifts supplied by The Residential Lift Company and Velocity Home Lifts. This recall only involves frequency inverters with Firmware 17 installed. Firmware versions other than version 17 are not affected and no action is required for these devices. The affected frequency inverters are also used in industrial and commercial lifting and hoisting applications - see the attached industrial/commercial recall advertisement.

Risk / hazard

The equipment fitted with the affected inverter can become jerky, sag or fall uncontrollably when in use, which may result in serious injury.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

AU · Australia

Affected area 1

AU · Australia

Source & status

Source

ACCC

Tier

beta

Recall details

Recall number

31149808-017d-4d5d-9377-fbcac24db5a8

Classification

Power supply and storage, Building materials and supplies, Tools and machinery

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice

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