An official ACCC notice concerns Momentum Vida E+ Low-Step E-Bicycles. Risk of accident and serious injury if the tube or fork breaks during use and causes a fall. Published 2025-07-18.
What to do now
Immediately stop using your bike. 1. Check your fork serial number. You can find the serial number on the outer side frame of the left rear dropout or the bike's downtube. 2. If the third character of your bike serial number is: H, J or K – return your bike to an authorised Giant dealer for a free fork replacement. G – return your bike to an authorised Giant dealer for further inspection, and if necessary, a free fork replacement 3. Contact Giant by email or phone if you are unable to return the product or have sold or gifted it to another person. Contact Authorised Giant and Momentum retailers Email at recalls@giantbikes.com.au or info@giantbikes.com.au Online: https://www.giant-bicycles.com/au/recall-information Phone: 03 8541 4800, 9 am to 5 pm (AEST), Monday to Friday
Recall number
e4629ef0-e06f-4997-8f26-577285cd6a32
Official notice
2025-07-18
The hazard
The hazard
Risk of accident and serious injury if the tube or fork breaks during use and causes a fall.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Manufacturer
Phone
Brand: Giant, Authorised Giant And Momentum Retailers. Contact: Authorised Giant and Momentum retailers.
Source & status
Source & status
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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This recall was published 18 Jul 2025. The next one won't wait for you to search.
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