LG ESS Home Energy Storage System Batteries
Official notice
29 Sept 2023
Last checked
29 Sept 2023
An official ACCC notice concerns LG ESS Home Energy Storage System Batteries. If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. Published 2023-09-29.
What to do now
1. You should take urgent action in response to this recall, due to the serious fire risk associated with these batteries. 2. Visit https://www.lgessbattery.com/au/recall/recallnotice.lg and follow the instructions to find out if your battery is affected by the recall. 3. If you need help identifying affected batteries, immediately contact LGESAU by phone on 1300 677 273, by SMS to 0438 966 549 or by email to productau@lgensol.com . 4. If your battery is affected and you are yet to have it remedied, please switch the battery off and contact LGESAU to schedule a technician site visit to deliver a remedy. To minimise the risk of fire, please keep the battery switched off until a remedy has been provided. If you are unsure how to switch your battery off, please contact LGESAU for assistance. 5. LGESAU will provide a free replacement (or otherwise remove the battery at no cost to the consumer and provide a full refund if requested). If neither of the above remedies are acceptable to you, you will need to confirm this in writing or by phone with LGESAU. LGESAU will then discuss what, if any, alternative solution may be available to address the safety issue in your battery. 6. LGESAU will provide financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. For technical questions about the affected batteries, contact LGESAU by phone on 1300 178 064. Regulator Contacts For technical questions about the recall, contact Energy Safe Victoria . For all other queries related to the recall, contact the ACCC and quote the PRA number for this recall (PRA 2022/19550).
Recall number
62f5c10e-f095-4810-8c04-7b466896f2db
Official notice
2023-09-29
The hazard
The hazard
If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
How to check if you're affected
How to check if you're affected
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See the official notice and source documents for full details.
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