Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models
Official notice
29 Sept 2023
Last checked
29 Sept 2023
An official ACCC notice concerns Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models. There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations. Published 2023-09-29.
What to do now
Consumers should not use a bike with Shimano Ultegra or Dura-Ace cranksets until they check if theirs is an affected model. Instructions on how to check are on the Shimano website . If you have an affected model, contact the nearest authorised Shimano dealer to arrange for the cranksets to be inspected. Any cranksets that fail the inspection process will be replaced free of charge. For more information, consumers can contact Shimano on 1800 269 958 from 8:00am to 5:00pm AEST Monday to Friday, or online at https://bike.shimano.com/en‐AU/information/contact‐shimano.html
Recall number
44295f87-a1ad-4737-a122-26d33e226e3b
Official notice
2023-09-29
The hazard
The hazard
There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.
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