GeoAir Geothermal HVAC Ducted Air Conditioner System

Official notice

11 Aug 2020

Last checked

11 Aug 2020

High riskACCC

An official ACCC notice concerns GeoAir Geothermal HVAC Ducted Air Conditioner System. A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home. Published 2020-08-11.

What to do now

Consumers should not use the air conditioner unless the diffusers are open and kept open in all rooms. The diffusers can be opened by rotating the centre cone counterclockwise until a 2cm gap is visible. A technician will contact consumers to arrange to visit the consumer's home to modify the diffusers to ensure that they remain open at all times. The repair will be completed free of charge. For further information, please contact Alinta Energy Geothermal on 1800 896 598 (Monday to Friday, 9am - 5pm AEST), or via email at geo@alintaenergy.com.au, or at www.alintaenergy.com.au/geo

Recall number

e34f28fd-31fc-477f-aaa4-73f03a7d6302

Official notice

2020-08-11

The hazard

A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Models

S BELOW

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Affected products

Product 1

GeoAir Geothermal HVAC Ducted Air Conditioner System Single and three -phase 9kW - 25kW A ducted geothermal heating and cooling (air-conditioner) system. The system consists of a ground source heat pump, an underground heat exchange loop, an internal fan coil unit, and controls, as well as interconnecting piping, refrigerant, wiring, ducts, and duct outlets (diffusers). Installed between 13 June 2014 and 1 April 2020 ( Refer to affected model numbers below).

Risk / hazard

A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

AU · Australia

Affected area 1

AU · Australia

Source & status

Source

Tier

beta

Category

HOME

Classification

Heating and cooling products, Home electrical appliances

App estimate

high

Recall details

Recall number

e34f28fd-31fc-477f-aaa4-73f03a7d6302

Classification

Heating and cooling products, Home electrical appliances

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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