Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches
Official notice
9 Oct 2023
Last checked
9 Oct 2023
An official ACCC notice concerns Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches. There is a risk of skin irritation or blistering to the area of skin underneath the OHR sensor from the heat of the smartwatch LED. Published 2023-10-09.
What to do now
Garmin has initiated a software update to address this issue. Consumers should connect/sync their affected Garmin smartwatch with the Garmin Connect mobile app to receive this update. The software update will be automatically downloaded without any interaction from the user when the smartwatch is connected to the Garmin Connect mobile app via the user’s smartphone. Customers can follow the following steps to confirm that their watch has successfully updated: All Affected Models: The software versions can be reviewed on the watch by selecting Menu (holding down the lower right button), then Settings (a gear icon), then System, then About. Finally, swipe up on the watch’s touchscreen to scroll through the various types of software and their respective versions. The software versions that should appear if the update was successful: Non-APAC Models: The watch should have SW version 15.20 or later and Sensor version 25.80 or later. APAC Models: The watch should have SW version 13.16 or later and Sensor version 25.80 or later. For further information, customers can either contact Garmin on 1800 244 143 (select Option 3, then Option 1 for Garmin); or email au.consumer.sse@garmin.com
Recall number
a83dfb51-84fd-4cdb-af0b-170c6f9854f2
Official notice
2023-10-09
The hazard
The hazard
There is a risk of skin irritation or blistering to the area of skin underneath the OHR sensor from the heat of the smartwatch LED.
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