EN1223S Water-Resistant Pendants & EN1233S Single Button Pendants

Official notice

15 Jul 2016

Last checked

15 Jul 2016

Risk not stated by sourceACCC

An official ACCC notice concerns EN1223S Water-Resistant Pendants & EN1233S Single Button Pendants. If an alarm is unable to be sent or is not received there is the potential for the call from the user to go unattended and this may place the user at risk of harm. Published 2016-07-15.

What to do now

Identify any affected units, and discontinue use of those units immediately. Contact relevant trader and arrange for a replacement product (Hills).

Recall number

60ec0813-92f0-4d53-a69b-8f7f28b6736d

Official notice

2016-07-15

Watch this recall in the app Open source hub ↗

The hazard

If an alarm is unable to be sent or is not received there is the potential for the call from the user to go unattended and this may place the user at risk of harm.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Models

DESCRIPTION EN1223S WATER-RESISTANT PENDANTS

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Affected products

Product 1

EN1223S Water-Resistant Pendants and the EN1233S Single Button Pendants and associated hardware and technology are used in connection with professionally installed and serviced health and/or security monitoring systems in licensed senior living facilities, commercial buildings and in limited instances, luxury residences. The devices are designed to allow users to send an alarm for the purposes of requesting assistance from a designated responder (e.g. nurse, security guard, or other person qualified to provide assistance).

Risk / hazard

If an alarm is unable to be sent or is not received there is the potential for the call from the user to go unattended and this may place the user at risk of harm.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

AU · Australia

Affected area 1

AU · Australia

Source & status

Source

ACCC

Tier

beta

Recall details

Recall number

60ec0813-92f0-4d53-a69b-8f7f28b6736d

Classification

Pharmacy and medical products

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice

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