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CareLink Personal Software and CareLink System
Official notice
20 Dec 2020
Last checked
20 Dec 2020
An official ACCC notice concerns CareLink Personal Software and CareLink System. If incorrect information is used to make treatment decisions, this could lead to either over or under delivery of insulin. This could cause low blood glucose (hypoglycemia, loss of consciousness, seizure, death), and/or high blood glucose (hyperglycemia) which can lead to serious health complications. Published 2020-12-20.
What to do now
Medtronic will contact affected users in writing. On November 12 2020, a new version of the CareLink uploader was released. This uploader completely resolves the issue but must be installed on each computer that consumers use to upload devices to the CareLink system. Users are advised to install the new CareLink uploader version 3.1.6.000. Only the latest version of the CareLink Uploader is available from the CareLink website. Consumers who may have adjusted their insulin settings based on an impacted CareLink report should determine if corrections are needed. If transferring settings from one insulin pump to another before the new uploader has been installed, refer to the device settings in the old insulin pump only because the settings on an impacted CareLink report may be missing or incomplete until the new uploader has been installed. For further information, please contact Medtronic Customer Service by phone on 1800 777 808.
Recall number
0a367e14-e0a8-408a-8856-cb8cd9b74f0a
Official notice
2020-12-20
The hazard
The hazard
If incorrect information is used to make treatment decisions, this could lead to either over or under delivery of insulin. This could cause low blood glucose (hypoglycemia, loss of consciousness, seizure, death), and/or high blood glucose (hyperglycemia) which can lead to serious health complications.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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