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CareLink (CL) Software and CL System using CareLink Reports
Official notice
3 Dec 2020
Last checked
3 Dec 2020
An official ACCC notice concerns CareLink (CL) Software and CL System using CareLink Reports. If adjustments were made to the carbohydrate ratio based on the CareLink report, this could lead to either over or under delivery of insulin. This could cause low blood glucose (hypoglycemia, loss of consciousness, seizure, death), and/or high blood glucose (hyperglycemia) which can lead to serious health complications. Published 2020-12-03.
What to do now
Medtronic will contact affected users in writing. Consumers who may have adjusted their carbohydrate ratio between 29 August 2020 and 30 September 2020 using incorrect data on the CareLink report, should review their carbohydrate ratio setting with a healthcare provider to determine if any corrections are needed and should discard and re-generate the Carelink report. On 30 September 2020, Medtronic released an automatic update to CareLink software which resolved the issue described. No further action is required to receive the corrected version of CareLink software. For further information, please contact Medtronic Customer Service by phone on 1800 777 808.
Recall number
7d45b9a4-dacd-4b94-87dc-390e2b57a27a
Official notice
2020-12-03
The hazard
The hazard
If adjustments were made to the carbohydrate ratio based on the CareLink report, this could lead to either over or under delivery of insulin. This could cause low blood glucose (hypoglycemia, loss of consciousness, seizure, death), and/or high blood glucose (hyperglycemia) which can lead to serious health complications.
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How to check if you're affected
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