An official ACCC notice concerns Amara Heel. Risk of serious injury from falls if the shoe’s heel detaches while being worn. Incidents of the heel detaching have occurred. Published 2026-07-17.
What to do now
Stop wearing the heels immediately. Contact the FRANKIE4 Customer Care team to arrange to return the heels and receive a full refund issued to your original payment method. The return will be arranged at no cost to you. Alternatively, return the heels to any FRANKIE4 Concept Store . If you have gifted or resold your Amara heels, please pass this notice on to the person who received the heels. Contact FRANKIE4 Call (07) 3106 3351 between 9am and 5pm AEST, Monday to Friday. Email info@frankie4.com.au Visit https://frankie4.com/pages/customer-care
Recall number
2d9cf629-e4c4-4e68-99a4-c98c2ffc46eb
Official notice
2026-07-17
The hazard
The hazard
Risk of serious injury from falls if the shoe’s heel detaches while being worn. Incidents of the heel detaching have occurred.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Frankie4. Contact: FRANKIE4.
Source & status
Source & status
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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